Refund policy

Last updated: October 6, 2026

We want customers to feel confident purchasing from TuckStop™. This Refund Policy explains how refunds, returns, damaged products, and TuckStop™ reservations are handled.

TuckStop™ is operated by Lamb Product & Co. LLC.

TuckStop™ Reservations

The $10 TuckStop™ reservation payment is fully refundable at any time before you complete your purchase of the finished TuckStop™ product.

A reservation is not the purchase of a finished physical product.

If you decide that you no longer want your reservation, contact us and request a refund.

If TuckStop™ does not proceed to commercial launch, outstanding reservation payments will be refunded.

Once your $10 reservation credit has been applied toward a completed TuckStop™ product purchase, the completed purchase is subject to the physical-product return policy below rather than the reservation-refund provisions.

Physical Product Returns

For completed purchases of physical TuckStop™ products, we accept eligible return requests made within 30 days of delivery.

To be eligible for a return, the product should be returned in substantially the same condition in which it was received and include the components originally supplied with it.

We understand that customers may need to open the package and reasonably inspect or test the product. Opening the package by itself does not automatically make an item ineligible for return.

Products that are materially damaged through misuse, altered, intentionally modified, or returned incomplete may be ineligible for a full refund.

Starting a Return

To request a return, contact us through the Contact page on our website or email alexanderlamb@hotmail.com.

Please include your name, order number, and the reason for your return.

Do not send a return until you have received return instructions from us.

Return Shipping

Unless the return is due to an error by TuckStop™, a defective product, or an item that arrived damaged, the customer is responsible for return-shipping costs.

Original shipping charges are generally non-refundable unless the return results from our error, a defective product, or a product that arrived damaged.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your TuckStop™ product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible so we can evaluate the issue and make it right.

We may request photographs or other reasonable information to document shipping damage, a defect, missing components, or an incorrect item.

Depending on the circumstances, we may offer a replacement, replacement component, refund, or another appropriate resolution.

Refunds

Once an approved return is received and inspected, we will notify you regarding the refund.

Approved refunds will generally be issued to the original payment method. Processing times after a refund is issued can vary depending on your bank, card issuer, or payment provider.

Non-Returnable Items

We may decline returns involving products that have been materially altered, intentionally damaged, misused, or returned without essential components.

Any items specifically identified as final sale before purchase will not be eligible for discretionary returns except where required by law or where the product is defective, damaged, or incorrect.

Cancellations

If you need to cancel a physical-product order, contact us as soon as possible.

We will make reasonable efforts to cancel orders that have not entered fulfillment. Once an order has been processed or shipped, it may need to be handled as a return instead.

Consumer Rights

This policy does not limit any rights or remedies available to you under applicable law.

Contact

Questions or return requests may be submitted through our website's Contact page or by email at alexanderlamb@hotmail.com.

Lamb Product & Co. LLC
TuckStop™